Policies
Backorder/Special Order: Additional $4.75 handling charge per order if not placed online. Must be prepaid. No changes, no price adjustments and no cancellation.
Professional Products: An aesthetician license is required to purchase professional products.
Minimum Order: $250. Orders under $250 are subject to a $25 surcharge and must be placed over the phone at 212.221.4600.
Free Samples/Testers/Support Materials: Orders $600 to $999.99 get up to $50 worth. Orders $1000 to $1499.99 get up to $80 worth. Orders $1500 & above get up to $120 worth.
Shipping: Buyer will be charged a flat rate based on the order amount and delivery destination. RBI will select the most cost effective shipping method unless specified. New customers placing their first order cannot ship COD.
Payment: Select your preferred payment method during checkout. Payment by credit card, PayPal, check, money order, bank deposit and COD are all available.
Damaged/Missing Items: It is the Buyer’s responsibility to take necessary steps to file a claim within 48 hours.
Returns: Within 30 days with an RMA #. Products must be unopened and unused. There will be a 30% restocking fee.
Returned Checks: Buyer must pay RBI a $35 service charge.
Overdue Accounts: RBI reserves the right to charge interest at the rate of 1.5% per month (or the maximum allowable by law) compounded annually.
Pricing: Subject to change without notice. Different customers may have different pricing tiers. Promotions are not available to customers with special pricing.