Backorder/Special Order: Additional $4.75 handling charge per order. Must be prepaid. No changes, no price adjustments and no cancellation.
Professional Products: An aesthetician license is required to purchase Pro size products.
Minimum Order: $250. Orders under $250 are subject to a $25 surcharge and must be placed over the phone at 800.932.0168.
Free Samples/Testers/Support Materials: Orders $600 to $2000 get 5% free. Orders over $2000 get 8% free.
Shipping: Buyer will be charged a flat rate based on the order amount and delivery destination. RBI will select the most cost effective shipping method unless specified. New customers placing their first order cannot ship COD.
Payment: For easier checkout we do not ask for payment when an order is submitted. An invoice will be sent requesting for payment after we calculate the shipping, applicable tax and any discounts.
Damaged/Missing Items: It is the Buyer’s responsibility to take necessary steps to file a claim within 48 hours.
Returns: Within 30 days with an RMA #. Products must be unopened and unused. There will be a 30% restocking fee.
Returned Checks: Buyer must pay RBI a $35 service charge.
Overdue Accounts: RBI reserves the right to charge interest at the rate of 1.5% per month (or the maximum allowable by law) compounded annually.
Pricing: Subject to change without notice. Different customers may have different pricing tiers. Promotions are not available to customers with special pricing.